Customer Service

   
To contact our Customer Service Department:

E-Mail: service@libertyorchards.com
Phone: 1-800-888-5696 (from within the U.S. and Canada) or 1-509-782-1000
   
   
Here are some commonly asked questions:
  • Is OrchardBar.com a secure website?
    Yes, our checkout pages are Comodo Authentic Site secured by SSL, so your credit card information is safe with us.
       
  • Where can I buy your products in retail stores?
    Orchard Bars are sold in a variety of retail shops throughout the United States. For a list of retailers that carry our products, call us at 1-800-888-5696 or email us at service@libertyorchards.com.
       
  • How do I place an order on your website?
    After you've filled your Shopping Cart with the items you want to order, click the Checkout button. Then just fill in the information blocks and follow the prompts throughout the order process.
       
  • How do I tell you which item to send to which recipient?
    On the Product Page under the item name, there are two boxes where you can either Select a Recipient by clicking the blue drop down arrow, or you can Add a Recipient by typing in their name. Then when you get to the Shipping page you'll be asked to enter their full name and address.
       
  • How much do you charge for shipping & handling?
    At the bottom of your screen click on the Shipping Info link and this will take you to the Shipping Information page where you'll find shipping rates and related information. You'll also see shipping & handling charges on the Order Total page, after you enter addresses for your recipients.
       
  • Are Liberty Orchards products Kosher?
    All of our Orchard Bars are Kosher-certified by Kof K. All Kosher products are identified as such on their individual product page.
       
  • Do you make all your Orchard Bars in Cashmere Washington or are they outsourced to foreign countries for manufacture?
    Yes, we make all our Orchard Bars right here in the heart of orchard country in Cashmere, Washington. Why not visit us, take a factory tour, and see how they're made?
       
  • Are your Orchard Bars gluten free?
    Yes, Our products are Certified Gluten-Free by the Gluten Intolerance Group.
       
  • Do you still have orchards?
    No, we sold the orchards about 70 years ago. We found we could make a much better product by using juice concentrates that were made by fruit juice processors who were expert at making a consistent product.
       
  • Is it still a family-owned business?
    Yes, the descendants of Mark Balaban and Armen Tertsagian still own the company. The company was managed for many years by a second generation of family, John Chakirian and Richard Odabashian. The third generation of the family is represented by Greg Taylor, the grandson of Armen Tertsagian and now company President.
       
  • Do you give factory tours?
    Yes, a good one! Every year, over 60,000 visitors tour our factory and enjoy lots of free samples. Our region of Washington State is a tourists delight, with must-see destinations like Leavenworth (The Bavarian Village), the Cascade Loop drive, Lake Chelan, Grand Coulee Dam, great hiking and fishing, the best river-rafting... the list goes on and on. We'd love to see you here in Cashmere. You can find more information about visiting our factory here.
       
  • Can I order from your company year-round, or just during the holidays?
    Orchard Bars are available for purchase year-round by phone, mail, or through our website.
       
  • How far away do you ship your products (how many countries)?
    We ship Orchard Bars all over the world. If you have any questions regarding shipping to a foreign country, call our customer service department at 1-800-888-5696 (if you're outside the U.S. or Canada, dial 1-509-782-1000.).